Rochester Ford

Call 507-361-0013 Directions

Know Before You Go

At Rochester Ford, we know that sometimes you just want a quick answer to a question or want to be fully prepared before stepping into the dealership to buy a vehicle, receive service, etc. That is why we put together some of your most frequently asked questions!

Sales FAQs

  1. Valid Government issued ID – Some examples include: Driver’s license, State ID, Passport. You will need a valid driver’s license to drive away in your new vehicle.
  2. Proof of current insurance
  3. Down payment (Cash, check, and cashier’s check are all acceptable methods of payment)
  4. Title and lien release if you plan on trading in your current vehicle – Lien release is only required if your vehicle is paid off. It is best to not sign on the title as the seller until you arrive at the dealership
  • If you are interested in test driving a vehicle at Rochester Ford, you can follow these easy steps:
    1. Walk in or schedule your test drive online at this link: https://www.rochesterford.com/testdrive.aspx.
    2. Once you arrive at our dealership, one of our helpful Ford Sales Consultants will greet you and accompany you on a test drive.
    3. Please make sure to bring a valid and up-to-date driver’s license for our team to put on file before we hit the road.
  • Rochester Ford guarantees real cash value for your vehicle. We, the guest and an experienced Sales Manager, will do an interactive trade evaluation in which together we will walk around your trade and take it for a test drive. Your vehicle’s cash value is determined from an assessment of your vehicle, market research, and the test drive.
  • There are many benefits of leasing a vehicle at Rochester Ford. Roughly 1/3 of customers purchasing, lease or opt for “lease to buy”. Leasing a vehicle:
    1. Allows for less cash required upfront.
    2. Gives you the ability to drive a new vehicle every 2 – 3 years.
    3. Has lower monthly payments.
    4. Give you more equipment for less money.
    5. Allows you to only pay for the portion of the vehicle you use.
    6. Is generally under warranty for the duration of the lease.
  • When you purchase a vehicle at Rochester Ford, you have the opportunity to utilize our free Lifetime Powertrain while taking advantage of our available extended warranty options for the longevity of your vehicle. Plus, when you purchase, the vehicle is yours!
  • Yes! Our team guarantees the same cash value for your vehicle even if you don’t trade-in and buy another vehicle from us, even though we would love it if you did!
  • CPO stands for Certified Pre-Owned Vehicles. Ford Blue Advantage vehicles feature three levels of certification, Gold, EV, and Blue, based on several factors, including a used vehicle’s age and mileage. Please visit https://www.rochesterford.com/ford-certified.aspx to to learn more on each of these options.
  • Buying a car should be an exciting event, not something to regret. That’s why at Rochester Ford our pre-owned vehicles receive the following guarantees:
    1. 3 months / 30,000-mile Powertrain Warranty
    2. 7-day money back guarantee
    3. 30-day exchange guarantee
  • Most vehicles purchased from Rochester Ford include a lifetime powertrain warranty. This includes unlimited time and unlimited miles at no cost to you. Vehicles excluded from this include: Transits, Transit Connects, Super Duty’s, Raptors, and any vehicles titled in a business name. For more information, visit https://www.rochesterford.com/lifetime-warranty.html.

Finance FAQs

  • At Rochester Ford, we work with a variety of lenders to find competitive terms and conditions for you. When you are financing, typical loans are 48 – 60 months. Shorter terms means less interest payments and extended terms are available. In terms of cash payments, more cash down means lower interest rates and payments, equity in trade can be used, and we let lenders bid for your business! For more details, please visit https://www.rochesterford.com/getpreapproved.aspx.
  • Our Ford Finance team works with several different lenders who compete for your business to provide a competitive rate. Approvals can vary on roughly 20 different factors including term, credit rating, loan structure, etc. Some aspects that can impact loan structure are money down, if there is a trade value to include, or if there is a payoff.
  • With our Ford team’s buying power and several different lenders who provide preferential rates, we can typically match or beat any local bank or credit union which, in turn, saves time and money. The great news is that Rochester Ford is a one stop shop and will take care of all your financial needs at one time.
  • Absolutely! At Rochester Ford, we provide 2 – 3 service contract providers that the dealership stands behind. These service contracts are customizable to your driving habits, so you won’t pay for anything you aren’t going to use. These are based on how long you plan to own the vehicle and how far you plan to drive each month. We also offer lifetime options on all new vehicles. With the rise of labor costs, it is important to protect your budget going forward!
  • Based on current industry trends, most lenders will finance up to 84 months.
  • Based on current industry trends, most lenders will finance as low as 24 months.
  • No, we do not partner with lenders that have penalties based on your decisions to pay ahead or pay off early.
  • Yes, we have lease options as low as 24 months / 7,500 miles per year and up to high mileage leases which exceed 25,000 miles per year.
  • Yes, we do have several certified used vehicles that qualify for leases.
  • Yes, we offer leases for up to 25,000 miles per year. Typically, your cost per mile is cheaper when you lease rather than own.

Service FAQs

  • We always do our best to work vehicles through in a timely manner. Unfortunately, until the vehicle is diagnosed, it is difficult to place a time estimate.
  • Our certified technicians will take 45 – 60 minutes to complete your oil change, fluid top off, and vehicle inspection with a scheduled appointment. Walk-in service may take longer depending on current capacity and availability.
  • When checking in, you can use our new shuttle QR code to schedule your ride. This QR code can be found around the dealership, at your Service Advisor’s desk, or you can follow this link: https://commandcenter.goquickride.com/shuttles. Please be aware that our shuttles are first come, first serve. Please plan ahead if you will be on a tight timeframe. Additional shuttle details can be found in the question below
    • Please note that car seats are not provided. Pets are welcome, however, they must be leashed.
  • Our shuttle routes are as follows:
    • Must be to or from one of our Rochester Motor Cars locations:
      • Rochester Toyota
      • Rochester Ford
      • Rochester Quick Lane at Ford
      • Rochester Collision Center North
      • Rochester Mazda
      • Rochester Chevrolet Cadillac
      • Rochester Collision Center South
      • Rochester Quick Lane on 2nd
      • Rochester Car Clearance Center
    • Must be within Rochester city limits.
    • Mayo Clinic approved drop off and pick up locations:
      • Dan Abraham
      • Gonda East
      • Charter House
      • Baldwin
      • St. Mary’s
      • Generose
      • Jacobson Building
      • One Discovery Square
  • Our shuttle hours are as follows:
    • Monday – Friday from 6am – 5:30pm
    • Saturday from 7:45am – 3:30pm
    • Sunday: CLOSED
  • A limited number of rental vehicles are available for customer use. Please inquire when making your appointment to see if one is available and if there would be a charge for use of the rental.
  • Unfortunately, we are only able to utilize certain vehicles for rentals per the State and Ford Motor Company.
  • The Quick Lane at Ford is located on the north east side of the dealership at the end of the building. Please feel free to park in any spot nearby and proceed inside to check in with one of our Service Advisors.
  • The Service Department is located on the north side of the dealership facing Kuehn Motors. Please feel free to pull right in through the single overhead door and as far forward as possible. From there, you may shut the vehicle off, leave the key in the ignition, and proceed to a Service Advisor to check in.
  • Appointments are set up as a time for you to speak with your Service Advisor and turn over the vehicle to them. We do our best to work vehicles through the shop in a timely manner, but we will coordinate based on the technician’s availability. Your Service Advisor will be able to provide you a more accurate timeline when dropping off the vehicle.
  • With the exception of utilizing our after hours drop box, we ask that you bring your vehicle in as close to your appointment time as possible. We set appointments in our system to help manage flow through our Service Drive and avoid congestion with our Service Advisors and shuttles.
  • Diagnoses start at $125 per concern.
  • We will bring your vehicle in and proceed with diagnosis. Unfortunately, until the concern is diagnosed, we would not know if the issue is covered, so a diagnostic charge is quoted. Once we have determined what caused the failure, we will contact the extended warranty company for approval. This may take some time to acquire authorization. Often times, we need to send in photos of the vehicle or an inspector may be sent out to see the vehicle in person.
  • Extended warranties do not always cover all the components needed to properly repair the vehicle. This includes items such as cleaners, fluids, bolts, etc. Please reference your warranty contract for details.
  • Unfortunately, we are unable to confirm coverage until the vehicle is diagnosed. Once we know what component failed, we are able to confirm with Ford Motor Company if coverage exists. The factory warranty is extensive, however, some components have restrictions on mileage and time frame, or an issue may have been caused by something other than a defect.
  • This depends entirely on the contract purchased. Please refer to your warranty contract for specific coverage details.

Parts FAQs

  • The best way for us to look up parts for your vehicle is by the VIN number. If your vehicle has been serviced by us before, we can also use your phone number.
  • You can find your VIN number either on the door jam, the driver’s side dash along the windshield, on your insurance card, or on your vehicle’s title.
  • We will need your VIN number to get the correct key fob. You will have to purchase 2 keys for it to be programmed to your vehicle. A programming fee is charged for this service, and your vehicle must be present at Rochester Ford to have this completed. You will be asked to provide proof of ownership by providing a valid driver’s license, insurance, or registration card. Please note that if your vehicle is 10 years or older and you do not have a copy of the key fob, Ford’s system will not be able to pull the key code.
  • We can pull the key code from your vehicle if it is less than 10 model years old. You will be asked to provide proof of ownership by providing a valid driver’s license, insurance, or registration card. Please note that if your vehicle is 10 years or older and you do not have a copy of the key fob, Ford’s system will not be able to pull the key code.
  • Unfortunately, Ford’s catalog does not provide us with specific measurements on bolt and screw sizes.
  • Yes, we accept returns within a 30-day period. However, we do not accept returns on electrical items or parts that have been installed and did not fit. There is an additional 20% restocking fee on returned special order parts. Please note that providing your VIN number is helpful in finding parts that fit your vehicle to prevent the wrong parts being ordered.
  • We cannot guarantee that parts for a different make and model will fit. Our system only shows us the parts that are specific to your vehicle’s VIN number. Please note that providing your VIN number is helpful in finding parts that fit your vehicle to prevent the wrong parts being ordered.

Although every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed. This site, and all information and materials appearing on it, are presented to the user "as is" without warranty of any kind, either express or implied. All vehicles are subject to prior sale. Price does not include applicable tax, title, and license charges. ‡Vehicles shown at different locations are not currently in our inventory (Not in Stock) but can be made available to you at our location within a reasonable date from the time of your request, not to exceed one week.

Although every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed. This site, and all information and materials appearing on it, are presented to the user "as is" without warranty of any kind, either express or implied. All vehicles are subject to prior sale. Price excludes tax, tag, title, registration and $200 Dealer Doc Fee. ‡Vehicles shown at different locations are not currently in our inventory (Not in Stock) but can be made available to you at our location within a reasonable date from the time of your request, not to exceed one week.